Introduction

Scalex Technologies Limited is committed to providing transparent, fair, and secure financial services to our valued customers in Nigeria and across the world. Our Consumer Protection Policy is designed to outline the principles and practices that guide our interactions with customers, ensuring their rights, privacy, and satisfaction are prioritized.

Key Principles:

1. Transparency

We pledge to communicate clearly and openly about our financial products, services, fees, and terms. We will provide customers with all relevant information to make informed decisions about their financial transactions.

2. Fair Practices

Scalex Technologies Limited is dedicated to maintaining fairness in all interactions with customers. We will ensure that our products and services are designed and delivered with impartiality, and we will treat all customers equitably.

3. Privacy and Data Security

Safeguarding the personal and financial information of our customers is of paramount importance. We adhere to strict data protection measures, complying with relevant privacy laws, and employing robust security systems to protect customer data.

4. Complaint Resolution

Scalex Technologies Limited is committed to resolving customer complaints promptly and efficiently. We have established clear procedures for submitting and addressing complaints, ensuring that customers have a straightforward process to voice their concerns.

5.0 Customer Rights

5.1. Right to Information

Customers have the right to receive comprehensive and clear information about our financial products, including terms, conditions, fees, and risks associated with each product.

5.2. Right to Fair Treatment

Every customer will be treated with fairness, integrity, and respect. Discrimination, harassment, or unfair practices will not be tolerated.

5.3. Right to Privacy

Customer data will be handled with the utmost confidentiality. Scalex Technologies Limited will not share customer information with third parties without explicit consent, except as required by law.

5.4. Right to Redress

Customers have the right to seek redress for any grievances through our established complaint resolution process.

6. Compliance

Scalex Technologies Limited is committed to complying with all relevant laws and regulations governing consumer protection in Nigeria. Not limited to the following legislations: Consumer Protection Act 2004, Data Protection Act 2023, Central Bank of Nigeria directives and guidelines. We will regularly review and update our policies and procedures to ensure ongoing compliance and the highest standards of customer protection.

7. Communication and Training

We will regularly communicate our Consumer Protection Policy to all employees, ensuring they are well-versed in these principles. Training programs will be implemented to enhance staff awareness and commitment to providing exemplary consumer protection.

8. Review and Amendments

This Consumer Protection Policy will be periodically reviewed to ensure its relevance and effectiveness. Amendments will be made as necessary to align with changes in laws, regulations, and business practices. By adhering to these principles, Scalex Technologies Limited aims to build trust, foster long-term relationships, and contribute to the financial well-being of our valued customers in Nigeria.